Voicent Releases VOIP Predictive Dialer with Remote Agent

August 29, 2008

Major enhancements for Voicent predictive dialer. It now supports VOIP predictive dialing through Skype and supports remote agents.

United States of America (Press Release) August 29, 2008 -- Cupertino, Aug 18, 2008 -- Voicent today released the latest version of its state-of-the-art predictive dialer software that supports Skype and remote agent. Skype is a voice-over-IP technology that allows users to make telephone calls over the Internet to other Skype users free of charge and to landlines and cell phones for a fee. Skype calls require no telephony hardware and no physical telephone lines.

Besides the many benefits VOIP offers, such as low cost of ownership and easy to setup, it also allows predictive dialing with remote agents. Agents can now work in a different office, or even at home, as long as they have internet connection. Calls are routed to an agent's computer whenever there is live human answer.

This release runs on Windows 2000/2003/XP/Vista.

Voicent products include inbound and outbound applications. BroadcastByPhone autodialer, AgentDialer (predictive dialer), AutoReminder (automatic appointment phone reminder), and IVR Studio (inbound IVR and GUI application development tool). All applications are developed on the platform of Voicent Gateway, an open standard based VoiceXML gateway.

 

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