Noticias

Commercial Collection Agency Cisco Inc. Thrives with Site-Premised Predictive Dialing

Press Release

May 14, 2008

Cisco switched from a hosted broadcast messaging service with a transfer option to a site-premised predictive dialer.

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Maverick Telemarketing Chooses vc-net for Converged Voice and Videoconferencing Network

12/01/2009

Tunbridge Wells, Kent, United Kingdom, 01/12/2009 - Maverick Telemarketing, a specialist provider of B2B Direct Marketing services to technology companies, has turned to award-winning video managed services provider vc-net for a converged voice and videoconferencing network.

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FTC Issues Final Telemarketing Sales Rule Amendments Regarding Prerecorded Calls

19/08/2008

Rule Will Halt Prerecorded Sales Calls Unless the Seller Obtains Consumer's Permission

The Federal Trade Commission today announced two amendments to the Telemarketing Sales Rule (TSR). One will expressly bar telemarketing calls that deliver prerecorded messages, unless a consumer previously has agreed to accept such calls from the seller. The other related technical amendment modifies the TSR's method of calculating the maximum permissible level of "call abandonment."

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ZaKoTel Released IVAN, Asterisk Based IVR and Call Centre Solution

26/08/2008

ZaKotel released IVAN: "a complete IVR, routing and interactive telephony platform on which you can combine all features on a modular basis".

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Metaphor Launches Voice Recognition Applications for the iPhone

09/12/2008

SayNDrive and SayNDial Enable Dialing and Getting Directions by Voice for iPhone users. Adding voice recognition to these mobile applications, considerably speeds up the input of names and addresses to mobile phones compared to typing.

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Latest News

Future of Timmins call centre depends on finding workers

12/01/2009

TeleTech (TT) will be shutting down its local operation on February 28 and eliminating the jobs of the 412 employees.

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Garlands to close one of its call centres

09/01/2009

One call centre in the Garlands network will close after client Vodafone restructured the way it handles its account and service management duties.

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